Bad connection

Snowblower

I just signed up wife to fizz from koodoo. I think we have to go back cannot receive calls and takes forever to dial out. I have done everything to try to fix problem as per fizz wonderful customer service. Any ideas

wenhan

contact support. not being able to call could be an issue with incomplete porting of the number.

BradDoell

Good morning @Snowblower

Understanding that you have tried everything, please check you apn settings to be sure.

https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

Cheers,

Brad

AK20230110

Hello,

@Snowblower

Try to reach customer service on Live chat : as they sometimes need a few extra details to possibly escalate a ticket to address your situation.

https://fizz.ca/en/support

Or open a ticket yourself:

https://fizz.ca/en/faq/resolving-issues

Whizz

Hello Snowblower ,

I tried to verify the your account but there is no number associated with it.

If you still have issues or if the number is on your wife`s account be sure to reach our customer service : https://fizz.ca/en/support for further investigations.

Be sure that the transfer is completed   (as without it - incoming calls won`t ) work and that you restarted the phone in which the Fizz Sim card is inserted also.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator