I just installed SIM, activated it. I connect to Fizz BUT can't make or receive calls. Help, svp.

DBL

I've reinsterted SIM card, rebootd my phone, toggled Airplane mode - each several times. Still can't receive or call.

wenhan

contact support. this sounds like an issue with incomplete porting of the number.

BradDoell

Good morning @DBL

Please check you apn settings. The FAQ on this topic is here.

https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

@Whizz will be able to help you out.

Cheers,

Brad

Whizz

Hello @wenhan ,

Thank you for reaching out.

I just verified your Fizz account and noticed that there is no active plan on it. Please retry the activation of your SIM card, or contact our customer service if you need assistance. Here is an FAQ on how to activate your SIM card and choose a new plan, and here is an FAQ on how to transfer a phone line to Fizz .

Have a good one!
-Sergiu, Community Moderator