Maximum number of attempts trying to change my credit card info account is now suspended

ZucchiniFair
ZucchiniFair Posts: 3 ✭
edited August 11 in Your Fizz Account
Tried to change my credit card and for some reason kept saying the address didn't match (only changed my card same address on my banking info as previous) and now locked out from changing cc. Tried getting in touch with an agent to unblock my account and the jot says will get help but no answer no agent, no help

Answers

  • wenhan
    wenhan Posts: 1,314 ✭✭

    once you have the chat open, type agent then you have to wait. sometimes it takes minutes to hours to get someone. try different times in the day as well.

  • Whizz
    Whizz Posts: 23,502 admin
    edited August 11

    Hello @ZucchiniFair,
    Thank you for your post.

    After making the necessary verifications into our tools, we noticed that you were able to reach the customer service agents and that the limit to add a new credit card was reset from their side.
    The new credit card was successfully added and the payment for your plan made.
    Your plan is active now, therefore your services should be fully functional.
    We are currently facing a high number of contacts therefore this is why the waiting time can be higher than expected.
    Your understanding is highly appreciated.
    Have a great day.
    -Lavinia, Community Moderator

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