Modem Offline

Aluxes

We've had Internet all day (aug 10th) after the storms, but now our modem seems to have randomly gone offline, yet Fizz mentions all services are up.

No electricity outages today either. Is something going on in our sector? (Laval des Rapides)

We've unplugged it a few times but the @ light is still down.

Is there anything we can do, or is the problem on your end?

elena code xzi4t

Hi @Aluxes

Probably the weather condition damage the infrastructure near you.

You should signal to the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello Aluxes  
We are sorry to hear about the situation encountered with your home internet services. 
After making the necessary verifications into our tools, we noticed that your modem is online now.

There were some maintenances works being done in your area, due to the recent weather conditions as some cables were affected however our technicians were able to finalize them. 
In case you are still encounter issues with your internet, please verify the coaxial cable, to be well screwed and not damaged in any way. 
Also, you can plug the modem in a different power socket. In this process, leave it unplugged for 10 seconds in order to make a restart.
Our customer service agents are available at any hour therefore you can reach them in case there are any issues with your connection.
For that, you can use this link: https://fizz.ca/en/support  
Your understanding is highly appreciated. 
Have a great day. 
-Lavinia, Community Moderator