modem water damage

chatkiki
chatkiki Posts: 2 ✭
edited August 9 in Internet
My mom placed wet clothes above the router/modem for at least 10 minutes, and now the internet isn't working. The device has no lights on, and there's no connection. What should I do? :'(

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭
    Answer ✓

    Hi @chatkiki

    Contact the support, but I believe that you need to pay for the new one

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Whizz
    Whizz Posts: 23,046 admin

    Hello chatkiki,
    I am really sorry to hear about what happened.
    I have verified and I noticed that you have contacted us on our live chat about this situation and we will be able to further assist you there more effectively and discus this situation. 
    If you have any other questions we are available for you 24/7.
    Best wishes,
    -Mihai, Community Moderator 

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