Cannot login to Fizz TV android app

jfgoulet

Hello,

I subscribed a few hours ago and can't seem to be able to login to the Fizz TV android app. It keeps saying: "Sorry, but you don't have an active subscription".

As I mentioned, I have subscribed a few hours ago. I have received a couple of subscription confirmation emails shortly after. I have since tried multiple times to login but it always fail with that error message after the username and password screen and the human validation one with the picture selection of buses, stairs, bikes, etc.

Any ideas? I have found other posts in this forum with people having the same issue but they never seem to conclude positively and almost always end with a customer rep asking them to retry later and make sure they're not under a vpn (which I am not)

elena code xzi4t

Hi @jfgoulet

Can you try again, sometime it is not immediate the subscription and you need to give it sometime

G225 code IRSGE

Hi. contact support via chat.

Contact us | Fizz

Whizz

Hello @jfgoulet

Could you please make sure that the app is updated and that you are connected to internet? If the issue persists, please reinstall the app and try again. More details regarding this issue can be seen here

https://fizz.ca/en/faq/troubleshooting-i-cant-access-my-fizz-tv-content-what-do-i-do

If the issue is still not solved after the troubleshooting is done, contact us directly and we will gladly assist you further :

https://fizz.ca/en/support

Have a great day ahead!⚡️

-Ingrid, Community Moderator