Cannot login to Fizz TV android app

jfgoulet
jfgoulet Posts: 2 ✭✭
edited August 8 in TV
Hello,

I subscribed a few hours ago and can't seem to be able to login to the Fizz TV android app. It keeps saying: "Sorry, but you don't have an active subscription".

As I mentioned, I have subscribed a few hours ago. I have received a couple of subscription confirmation emails shortly after. I have since tried multiple times to login but it always fail with that error message after the username and password screen and the human validation one with the picture selection of buses, stairs, bikes, etc.

Any ideas? I have found other posts in this forum with people having the same issue but they never seem to conclude positively and almost always end with a customer rep asking them to retry later and make sure they're not under a vpn (which I am not)

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 7,879 ✭✭
    Answer ✓

    Hi @jfgoulet

    Can you try again, sometime it is not immediate the subscription and you need to give it sometime

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 1,448 ✭✭
    edited August 8

    Hi. contact support via chat.

    Contact us | Fizz

  • Whizz
    Whizz Posts: 21,448 admin

    Hello @jfgoulet

    Could you please make sure that the app is updated and that you are connected to internet? If the issue persists, please reinstall the app and try again. More details regarding this issue can be seen here

    https://fizz.ca/en/faq/troubleshooting-i-cant-access-my-fizz-tv-content-what-do-i-do

    If the issue is still not solved after the troubleshooting is done, contact us directly and we will gladly assist you further :

    https://fizz.ca/en/support

    Have a great day ahead!⚡️

    -Ingrid, Community Moderator

This discussion has been closed.

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