I was victim of sim swap

MBB
MBB Posts: 2 ✭
edited August 7 in My Mobile
My phone number got sim swapped which the person used to reset many passwords on many accounts. One account had access to money which made me lose a considerable amount of money. I need proof that my sim was swapped to prove it was not me to my bank but FIZZ is not answering 5 hours after bringing up the issue in a chat.

Just to be clear I was able to get my phone number only a few hours but it was enough to do a lot of damage. Luckily, i was able to connect with two agents who were able to get me back my account and my phone number. I've been trying to contact them after talking to the account's customer services that were breached ad they haven't replied. I have seen a similar post on here with a similar problem on July 23rd. The moderators said it was an "isolated incident", well it might be again an isolated incident but it sure is too easy to get sim swapped with just my email.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭

    @Whizz please help this user

    @MBB You should contact law enforcement to report it.

  • Whizz
    Whizz Posts: 23,045 admin

    Hello MBB, 
    We are sorry to hear about the situation encountered with your account and SIM card. 
    After making the necessary verifications  into our tools, we noticed that you were able to discuss with the customer service agents.
    The situation was already escalated to the competent department therefore, please wait for their email.

    In the following 24/48 hours you will be contacted by them in order to discuss this situation further. 

    Your understanding is highly appreciated.

    Have a great day. 
    -Lavinia, Community Moderator

This discussion has been closed.

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