Why your technician won't call the client?

eric V. #23097
eric V. #23097 Posts: 1 ✭✭
edited August 7 in Internet

Waiting for a modem for about a week waited home for 5 to 20:30.

Is it too much to ask for you to respect people time?

All the costumer service did is link to the reschedule page.

Now have to wait another week glad I didn't cancel my old provider.

What are the chance that I actually receive my modem?

Should I wait again to get cancelled?

Why is there no option to just received the modem by mail since I self install anyway?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,067 ✭✭
    Answer ✓

    Hi @eric V. #23097

    If the technician didn't show up for a problem you need to reschedule the appointment, this is why they point you to the guide to reschedule.

    The technician is a Videotron one, therefore Fizz doesn't have much control.

    The modem is sent by mail if you already have a coaxial cable already present

Answers

  • Whizz
    Whizz Posts: 23,498 admin

    Hello eric V. #23097 

    Following my verification, you've managed to reschedule the appointment, the new one being on 12th of August, The time slot is 5pm to 8.30pm. We're really sorry for the inconvenience.

    In the meantime, feel free to contact us directly to discuss this matter and also if you have other questions or concerns : https://fizz.ca/en/support

    Here are more details regarding modem installation https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    Have a great day ahead!

    -Ingrid, Community Moderator 

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