Can’t pay for travel add on

pmasso
pmasso Posts: 3 ✭✭
edited August 7 in Your Fizz Account
All my valid cards are getting refused, tried 3 different ones and I always get my paiement declined.
I’m abroad in Europe and I need to add data !

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 7,934 ✭✭
    Answer ✓

    Hi @pmasso

    Are your credit card Canadians?

    Did you try to contact the institution to see why they decline the payment?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • wenhan
    wenhan Posts: 838 ✭✭

    I would recommend you get a local pay as you go sim card with data. that is usually fairly cheap in europe. alternative is an airalo esim for any european country which should be cheaper than Fizz's data add on.

  • BeakBird
    BeakBird Posts: 3,201 ✭✭

    I agree with wenhan. I would just get a local sim.

  • Whizz
    Whizz Posts: 21,498 admin

    Hello pmasso 

    Please contact us directly via Chat, so we can escalate this matter further to our financial department. Access this link, click on the green bubble icon -> Chat : https://fizz.ca/en/support

    Here are more details regarding payment issues https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    Looking forward to assist you further.

    Have a great day ahead!

    -Ingrid, Community Moderator 

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