Can’t pay for travel add on

pmasso

All my valid cards are getting refused, tried 3 different ones and I always get my paiement declined.
I’m abroad in Europe and I need to add data !

elena code xzi4t

Hi @pmasso

Are your credit card Canadians?

Did you try to contact the institution to see why they decline the payment?

You can always contact the support,

Contact us

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

wenhan

I would recommend you get a local pay as you go sim card with data. that is usually fairly cheap in europe. alternative is an airalo esim for any european country which should be cheaper than Fizz's data add on.

BeakBird

I agree with wenhan. I would just get a local sim.

Whizz

Hello pmasso 

Please contact us directly via Chat, so we can escalate this matter further to our financial department. Access this link, click on the green bubble icon -> Chat : https://fizz.ca/en/support

Here are more details regarding payment issues https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Looking forward to assist you further.

Have a great day ahead!

-Ingrid, Community Moderator