How to get the 50 mbps upload speed I'm paying for?

JimmyDave2

I've been a client for a month. Started a new work, need a reliable upload speed. I'm supposed to get 500/50, but for days, I'm getting 3 mbps upload at best. I'm unable to do my job properly because of that. It's the same over ethernet and wifi. I've make such all drivers and firmware are up to date. Cables are new, both coaxial and ethernet. I've rebooted and set router to factory reset 3 times, nothing changes. I've try to contact fizz staff trough the chat, outside of being ask to send a screen pic of the speed test, nothing.

G225 code IRSGE

Try to test other mobile or PC. Ethernet for more stability . If the same, contact support of Fizz. Probably signal problem.

Try test here and post result here.

Speedtest by Ookla - The Global Broadband Speed Test

Whizz

Hello JimmyDave2 

We're really sorry for the inconvenience. 

In this case we will have to book a service call for you. Please contact us directly so we can make a request for you.

You can contact us by chat if you access this link, click on the green bubble icon -> Chat https://fizz.ca/en/support

You also have the option to contact us directly on here, or via email : My settings -> Contact forms.

Looking forward to assist you further.

Thanks for your kind understanding and patience.

Have a good rest,

-Ingrid, Community Moderator