How to get the 50 mbps upload speed I'm paying for?

JimmyDave2
JimmyDave2 Posts: 2 ✭
edited August 6 in Internet
I've been a client for a month. Started a new work, need a reliable upload speed. I'm supposed to get 500/50, but for days, I'm getting 3 mbps upload at best. I'm unable to do my job properly because of that. It's the same over ethernet and wifi. I've make such all drivers and firmware are up to date. Cables are new, both coaxial and ethernet. I've rebooted and set router to factory reset 3 times, nothing changes. I've try to contact fizz staff trough the chat, outside of being ask to send a screen pic of the speed test, nothing.

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  • Whizz
    Whizz Posts: 23,498 admin

    Hello JimmyDave2 

    We're really sorry for the inconvenience. 

    In this case we will have to book a service call for you. Please contact us directly so we can make a request for you.

    You can contact us by chat if you access this link, click on the green bubble icon -> Chat https://fizz.ca/en/support

    You also have the option to contact us directly on here, or via email : My settings -> Contact forms.

    Looking forward to assist you further.

    Thanks for your kind understanding and patience.

    Have a good rest,

    -Ingrid, Community Moderator 

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