WHERE IS MY SIM CARD ??

d00dy

Hi

I ordered my new SIM card on July 31, and it's now August 5, and I still have not recieved it. Is this normal to take so long ?
Thanks.

elena code xzi4t

Hi @d00dy ,

Can you please check on your exterior door? 

Sometimes the delivery man sticks the envelope on this door if he cannot join the person.

If not and if the delivery of your SIM card is flagged as delivered but you haven’t received it,

The guide: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

To contact the support,

Contact us

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

d00dy

The link you posted for "The Guide" does not exist.

catch_B3V8K

It's only been 2 business days since you ordered it, just wait.

BradDoell

d00dy

Aug 5, 2024

The link you posted for "The Guide" does not exist.

“You should plan between 2 to 5 working days for the delivery of a SIM card. Deliveries are made from Monday to Friday between 8:00 am and 5:00 pm. If the delivery time includes a holiday, it will take an extra day for delivery.”

Source:

When will my Fizz package be delivered?

wenhan

if you are in ontario, it's delivered by canada post so…

Whizz

Hello @d00dy

Our Sim deliveries aim to take between 2-5 working days between 8am and 5pm. Tomorrow 7th August would be the 5th day, so please allow it a bit more time and if the Sim still doesn't get delivered, contact us directly and we will gladly assist you further :

Contact us

Here are more details regarding our deliveries

When will my Fizz package be delivered?

Thanks for your kind understanding and patience.⚡️

Have a great day ahead,

-Ingrid, Community Moderator