Live chat button and wallet charge not working

HiddenOwl

Hello,

So it's been almost 2 months that I have not been able to charge my wallet nor able to contact anyone through live chat.

The only solution left was to contact Fizz through Messenger but this also took a while before someone finally reached out to create a help ticket for me.

After waiting 3 weeks, fizz decided to close my ticket because they deemed the issue as resolved.

The issue is not resolved and I still cannot charge my wallet nor use the live chat button.

I have deleted all my cookies, used different browsers both on my phone and computer, even tried incognito mode and neither options allow me to charge my wallet or use the live chat button to ask for me help. This issue is persistent on both mobile and my computer.

I finally decided to just buy add-ons because it's been too long (going on almost 3 months), and I'm getting tired of this. I will probably switch providers if this doesn't get resolved in the next weeks. Please help...

BeakBird

@Whizz can you have a look at this please since the other support paths have not been successful.

elena code xzi4t

Hi @HiddenOwl where are you located the Fizz's wallet is not available in all the province

Whizz

Hello HiddenOwl,
Thank you for reaching out. 

We are sorry to hear about this situation and we will send you a private message, to provide you with more details, and keep communicating even though the live chat is not available for you at the moment. We can also create a contact form you can reply to via email if that is what you prefer.  Please check your messages on the forum for more information. 

Have a good one!
-Sergiu, Community Moderator