Activating SIM and fizz says my number is inactive, but that's not true. What now?

pkpowerofone
pkpowerofone Posts: 2 ✭✭
edited October 1 in Welcome and join

I received my Fizz SIM card and as I'm going through activation process, when I try to transfer my phone number Fizz says my number "may be invalid" but that's not true. I have an active account. Not sure what to do now?

Answers

  • Whizz
    Whizz Posts: 23,502 admin

    Hello pkpowerofone,
    I am sorry for the situation.
    I have verified your Fizz account and I was able to see that you do not have any transfer request made to us.
     For a portability request to be completed you will need the following:
    - A Fizz SIM card.
    - An active plan with your current provider.
    - The IMEI code of your phone you used with your current provided (can also be found by dialing *#06#)
    - The Account Number you have with your current provider.
    - The number needs to be a mobile one, since VoIP numbers, administrative numbers and Landlines cannot be transferred.

    Once you have all these checked out, you can access your Fizz Account and go to Overview and click on Mobile plans.
    Transfer the number and complete the fields appearing on the page.
    Once you do all the on-screen steps you will receive a transfer authorization request message on your current sim from your current provider asking you for permission to accept the transfer request.

    You will need to answer with YES at the message and the line will be transferred within the next 2 hours maximum.
    Here is an FAQ about that https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    If the situation persists you can reach out to us by following this link https://fizz.ca/en/support
    Have a good night.
    -Mihai, Community Moderator 

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