Website hangup during acfivations
I've been trying to activate a new sim card under a different email (account) for my father.
(I ordered the sim card for him under my account. )
I log into my father's account and proceed to the activate my sim section.
All good till I get to the payment part.
The website keep saying that the credit card numbers are our of sequence. I check and double check everything. All line up with the address on file with credit card company.
I call up the credit card customer service all is good on their end and the charge is authorized. Must be a glitch on the fizz website they say.
Then I try again to activate using an incognito browser page .... Still no luck now it plainly says declined.
So I try another credit card. No luck.
At this point the website hangs at the part where the sim card activation code is entered. I can't get passt that part last evening.
I wait 12 hours and try again.
I get a bit further but still the credit card is not accepted. It's an RBC visa. Pretty normal.
I also try a Scotia visa. No luck.
I tried different browsers, regular and private, also tried on my phone.
Any thoughts on how to activate properly?
I've checked everything to do with billing address to match up.
(I ordered the sim card for him under my account. )
I log into my father's account and proceed to the activate my sim section.
All good till I get to the payment part.
The website keep saying that the credit card numbers are our of sequence. I check and double check everything. All line up with the address on file with credit card company.
I call up the credit card customer service all is good on their end and the charge is authorized. Must be a glitch on the fizz website they say.
Then I try again to activate using an incognito browser page .... Still no luck now it plainly says declined.
So I try another credit card. No luck.
At this point the website hangs at the part where the sim card activation code is entered. I can't get passt that part last evening.
I wait 12 hours and try again.
I get a bit further but still the credit card is not accepted. It's an RBC visa. Pretty normal.
I also try a Scotia visa. No luck.
I tried different browsers, regular and private, also tried on my phone.
Any thoughts on how to activate properly?
I've checked everything to do with billing address to match up.
1
Answers
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Hello Fredweet,
Please contact us privately to discuss this situation with you since I am unable to help you here without additional information.
If you want to contact us through our live chat to be able to assist you live you need to access the following link https://fizz.ca/en/support and click on the green bubble and select Chat.
Looking forward hearing from you there.
Have a good evening.
-Mihai, Community Moderator1
This discussion has been closed.