Bug: toggle tab resets when scrolling

ellielovesfizz
ellielovesfizz Posts: 9 ✭✭
edited July 26 in Your Fizz Account
Hi, I’m using chrome on ios 17.5.1 and when I go to my benefizz through the “see where I’m at” overview button, I change the toggle and scroll down the page it refreshes the toggle and loads the default toggle setting content but retains my scroll position. I’m scrolling on the body of the page, not touching the toggle area at all.

It makes referring and adding friends really tedious to do. Anyone else having this issue?

I took a screen recording but the upload file option doesn’t allow video upload here 🤦‍♀️

Best Answer

  • AK20230110
    AK20230110 Posts: 4,702 ✭✭
    edited July 25 Answer ✓

    Hello,

    @ellielovesfizz

    You can consider using a different browser (such as Firefox, Chrome, or Safari), try icognito mode if needed.

    You can clear cache/cookies and
    Make sure you do not have any ad blocker affecting the Fizz💚 webpage (Happy Fizzing!)

    You can always consult with the customer support:

    https://fizz.ca/en/support

Answers

  • wenhan
    wenhan Posts: 837 ✭✭

    you should contact support through your account and create a ticket so they can fix it.

  • rakibul
    rakibul Posts: 254 ✭✭

    You can also try to uninstall chrome and reinstall it. Sometimes preferences/cookies/cache of the browser cause this type of problem.

  • Whizz
    Whizz Posts: 21,497 admin

    Hello @ellielovesfizz

    As some of the users also specified, please try to clear the cache&cookies, access the page in an incognito window or another browser/device if possible. 😊

    If the issue still persists after the manipulations provided, feel free to contact us directly and we will gladly assist you further: https://fizz.ca/en/support

    Have a good rest,

    -Ingrid, Community Moderator

This discussion has been closed.

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