Cannot connect to voicemail

AndroidMatt
AndroidMatt Posts: 2 ✭✭
edited July 25 in Your Fizz Account
I have a voicemail waiting to be heard but when I call the voicemail number, I get a message saying my plan does not support this call. Why can't I call the voicemail number even though my plan specifically says Voicemail enabled?

Best Answer

  • BeakBird
    BeakBird Posts: 3,575 ✭✭
    Answer ✓

    What is your location?

    Maybe your phone is trying to access voicemail with a number that is outside of your plan's coverage area.

    Maybe @Whizz should have a look into your account to see if that is the case. He should be able to give you the right number to access your voicemail according to your plan.

Answers

  • jvh_NVPF2
    jvh_NVPF2 Posts: 890 ✭✭
    edited July 25

    Do you have minutes included in your plan or an add-on?

    To use your voicemail, your plan must include minutes. If not, you won’t be able to use it or access it, whether from your mobile phone or any other phone. 

    Source: https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

    If you do have minutes included in your plan via add-ons or unlimited minutes and you're still not able to access voicemail you should contact support as we cannot help you as it is up to Fizz to troubleshoot this.

  • Whizz
    Whizz Posts: 23,012 admin

    Hello AndroidMatt 

    Could you please try switching your phone to airplane mode for a couple seconds then switch it back? After that, restart your phone and reinsert your Sim. Once the manipulations are done, try accessing this specific voicemail again. 

    If the issue still persists, please contact us directly and we will gladly assist you further https://fizz.ca/en/support

    Thanks for your kind understanding and cooperation!

    Have a good rest,

    -Ingrid, Community Moderator 

This discussion has been closed.

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