Fizz TV issue
Today I subscribed to Fizz tv and installed Fizz TV app on my Fire TV but every single channels says I'm not subscribed. I tried to install Fizz Tv App on my android phone and on my wife apple iphone, and I get the same error. Says that I am not subscribed. Does anyone have a way to fix that? Thanks!
Best Answer
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It might take a while for the system to recognize your subscription as it is still in beta after all.
The usual troubleshooting procedure can be found here:
You can reach out to support for TV by going to
If you’re stuck, use the Fizz TV in-app chat (Settings > Help > Customer Service team) to reach our Customer Service team available between 8 a.m. and 10 p.m.
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Answers
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Hello Francis G. #29732
Could you please make sure that the app is updated and that you are connected to internet? Also, deactivate the VPN if you are using one and if the issue persists, please reinstall the app and try again. More details regarding this issue can be seen here https://fizz.ca/en/faq/troubleshooting-i-cant-access-my-fizz-tv-content-what-do-i-do
If the issue still persists, contact us directly and we will gladly assist you further https://fizz.ca/en/support
Have a good rest,
-Ingrid, Community Moderator
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