Too Many Attemps on my payment method

Ghetty

I cannot contact the chat box it does not open up and the messenger link is with facebook and I dont have a facebook account this. This is the worst service Ive ever had I just want to top up my line its been 1 week and its not working.

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Hi @Ghetty

Try using this link https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do or this https://fizz.ca/en/faq/resolving-issues

if this doesn't help try to send a PM to a @Whizz

Whizz

Hello Ghetty  
We are sorry to hear about the situation encountered with  the Live chat. 
Please try to use a different browser, even incognito file and try to access it from here: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do as it should work better. 
You can also continue the conversation with the customer service agents by email as some manipulations were provided there and in case it will still not work, please provide them more details in order to assist you further. 
Your cooperation is highly appreciated.
Have a great day. 
-Lavinia, Community Moderator