Got charged twice for buying Sim Card

jtllee

Just got charged twice when placing an order for a sim card due to a website glitch on July 20th.
This is something only a Fizz rep can identify or fix. Please help

elena code xzi4t

Hi @jtllee

Only the support can solve this problem

Go to this page https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello jtllee 

Following my verification, you have 2 transactions on your account : your Sim card transaction from 16th of July and your mobile plan monthly transaction on 20th of July. There is no error in the current transactions.

You can also view them by accessing your Fizz account -> My settings -> Transaction history.

Feel free to contact us directly if you have other questions https://fizz.ca/en/support

Thanks for your kind understanding!

Have a great day ahead!

-Ingrid, Community Moderator