I have a Canada wide plan and my data is not working but I can make calls

Harsimran5_singh

Data not working on Canada wide plan

elena code xzi4t

Hi @Harsimran5_singh

Did you activate the data roaming

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello Harsimran5_singh  
We are sorry to hear about the situation encountered with your mobile data. 
After making the necessary verifications into our tools, we noticed that you are having mobile data left in your plan. 
Please try to turn off the phone, take out the SIM card, reinsert it and turn phone back on. 
Then make sure that your phone is having the latest software version installed. 
If everything is in order, make sure to activate Mobile data from your phone model and try to test it with the Wi-fi option being off. 
You can contact our customer service agents in case you will still not be able to access the mobile data and they will gladly assist. 

To do that, use this link: https://fizz.ca/en/support and ask for an agent. 
Your understanding is highly appreciated. 
Have a great day. 
-Lavinia, Community Moderator