Accessing Fizz Support

vincentc

I'm facing issues reaching out to Fizz support. The question mark icon doesn't appear, and none of the support links work. I have tried disabling my adblocker and using Microsoft Edge, Mozilla Firefox, and Google Chrome, even in incognito mode, but nothing seems to work.

elena code xzi4t

Hi @vincentc

Can you try this link https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

vincentc

I attempted to use the support link provided, but it did not work. Additionally, the green bubble to access an agent is non-existent on my screen.

BeakBird

You can try sending a message to @Whizz . He should be able to help you.

Kejinsan CODE VB5UM

https://forum.fizz.ca/en/discussion/comment/6873569#Comment_6873569

Even the chat button?

Mark123_2024

https://forum.fizz.ca/en/discussion/2652693/accessing-fizz-support

Try with the live chat button.

vincentc

Yes, I even asked my friend and he had to problem

BeakBird

https://forum.fizz.ca/en/discussion/comment/6873894#Comment_6873894

Did you try to reach out to @Whizz for support. Just send him a message.

Whizz

Hello vincentc 

We're sorry for the inconvenience.

Please send us a private message on here and we will gladly assist you. You also have the option to contact us via email by accessing your Fizz account -> My settings -> Contact forms.

Looking forward to assist you further.

Have a good rest,

-Ingrid, Community Moderator