Internet connection

marzark
marzark Posts: 3 ✭✭
edited July 16 in Internet

Dear Fizz,

My internet connection is not working. It just cut out suddenly. I followed all steps on the connection down faq: unplugging and replugging after waiting for 30 seconds

I also did the reset short then long.

But it always comes back same state. Download button flashing

And 2.4gHz connection light is blinking.

Here is an image

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Best Answer

  • Whizz
    Whizz Posts: 23,083 admin
    Answer ✓

    Hello marzark  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and it appears that the situation was remedied as the modem is now online with the signals being in good standings.

    We don`t know the cause on why the modem went out for a few hours, but I suggest reaching our customer service : https://fizz.ca/en/support if the issue persists once again.

    In the meantime, please check the following link : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do for details on what to do in such situation.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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