Can't transfer my number and activate SIM

RockyP
RockyP Posts: 2 ✭✭
edited July 14 in Your Fizz Account
I've provided both the correct account # of my current cell provider and my phone's IMEI #, but I keep being told they are incorrect. Fizz asks me to contact them via chat, but the "Chat With An Agent" button does nothing, and I've tried it on three different browsers, and in the app. Can I get a refund on the SIM I purchased? You guys suck.

Answers

  • Whizz
    Whizz Posts: 23,045 admin

    Hello RockyP 
    I am sorry to hear about the situation encountered with your number transfer. 
    After making the necessary verifications from my tools, I was able to see that indeed, the transfer failed due to incorrect information. 
    In order to receive further assistance regarding the subject, please reply to the email received from the customer service agents as you are mentioning that the Live Chat bubble is not working properly. 
    You can also try to open the Chat from here: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do as it should work. 
    In case you are no longer wanting to transfer the number to fizz, you can activate with a random number and then unsubscribe in the first 15 days, in order to receive the full refund for the plan. 
    To do that, access your Fizz account, My plans- Check notifications- Resubmit and then try the option to " Activate with a new number". 
    Our SIM card is reusable therefore you can keep it or use if for a different plan. 
    Your understanding is highly appreciated. 
    Have a great day. 
    -Lavinia, Community Moderator  

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