Please help

Nouel21
Nouel21 Posts: 2 ✭✭
edited July 13 in Internet
I received my modem today, i followed all the steps, all the lights are fine, but i still don’t have internet. I tried contacting the customer service and someone told me that they have the wrong MAC address in their system and the technical team would fix it. It’s been 6 hours and still nothing. Is this something I can fix myself?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,568 ✭✭
    Answer ✓

    Sorry only the support can help you out

    Try to turn off the modem and to reset it

    @Whizz you should have a look on this

Answers

  • Whizz
    Whizz Posts: 23,147 admin

    Hello Nouel21, 
    I am sorry to hear about the situation encountered. 
    After verifying your account I was able to see that the situation is resolved now. 
    The ticket is fixed and MAC address corrected, modem is also online with signals optimal. 
    In case there are issues with your services, restart the modem. 

    To restart the modem, you can unplug the power cable for minimum 30 seconds.
    After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
    Here you can see exactly the process: https://youtu.be/FUup6jfIvGA
    You can also contact the customer service agents for receiving the correct assistance. 
    To do that, use this link: https://fizz.ca/en/support 
    Your cooperation is highly appreciated. 
    Have a great day. 
    -Lavinia, Community Moderator 

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