Modem Activation

FightingPhoenix35
FightingPhoenix35 Posts: 2 ✭✭
edited July 13 in Internet
Hello,
I received my modem and installed via instructions then realised that my address was wrong , changed the address technician came and check and said everything is good , and he said that internet should come in few minutes but still does not work!

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,434 ✭✭
    Answer ✓

    Hi @FightingPhoenix35

    Contact the support, it seems a problem with the provisioning since the tech tested the line

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Whizz
    Whizz Posts: 23,047 admin

    Hello FightingPhoenix35, 
    Thank you for your post. 
    I am sorry to hear about the situation encountered with your installation. 
    After making the necessary verifications into my tools I was able to see that your cancelled the home internet plan. 
    In case you wish to come back, you can reactivate the plan from your Fizz account, in the following 30 days. 
    To do that you can access My plans- Reactivate and then follow the on screen steps. 
     Here are more details: https://fizz.ca/en/faq/reactivate 
    Your understanding is highly appreciated. 
    Have a great day. 
    -Lavinia, Community Moderator 

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