No new numbers available

Todd C. #13063
Todd C. #13063 Posts: 4 ✭✭
edited July 13 in Your Fizz Account

I have 2 phones with FIZZ, trying to now activate a 3rd, have the SIM but keep getting a message saying there are "no new numbers", is this possible? Tried yesterday afternoon and now this morning…

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,363 ✭✭

    Hi @Todd C. #13063

    I read about another users reporting the same problem, probably in your region they don't have any number to assign at this point in time.

    As users, I really don't know when they will add new numbers, you can try to contact the support, try again later and/or open a ticket

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

    To open a ticket go to your account → My preferences → Contact form

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,079 ✭✭

    @Whizz please escalate this ASAP.

  • Whizz
    Whizz Posts: 22,969 admin

    Hello Todd C. #13063  
    I am sorry to hear about this  situation. 
    After making the necessary verifications into my tools I was able to see that a ticket was created for this matter and the situation was fixed. 
    A new plan was activated successfully on July 12th. 
    You can test your services by using the details from here: https://fizz.ca/en/faq/how-test-my-fizz-line 
    Thank you for understanding. 
    Have a great day. 
    -Lavinia, Community Moderator 

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