The new TV plan is not working

Jérémy P. #36867
Jérémy P. #36867 Posts: 2 ✭✭
edited July 19 in Your Fizz Account

I just got a mail to BETA test the new TV plan, but when I go to my plan and try to add/build a plan the button is just not doing anything, is that normal?

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Answers

  • Hemnuel
    Hemnuel Posts: 15 ✭✭

    I am having the same issue. Received the email and tried to add a TV plan but nothing when i click on the "Build my plan" button. I was having a chat with a colleague at work yesterday and he has been able to choose channels and even watch it. It is working for some people… FIzz i hope you will do something about that… :)

  • elena code xzi4t
    elena code xzi4t Posts: 8,401 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6874280#Comment_6874280

    Try to clear the browser cache and/or use it in private mode. After try to wait 5 seconds or more before clicking on the address and 5-10s to click on next

    In a different session same time I have problem and only waiting couples of seconds solved for me.

  • Whizz
    Whizz Posts: 23,012 admin

    Hello Jérémy P. #36867 

    Could you please delete your cookies & cache then try again? Also try from an incognito window or another device/browser if possible.

    More details regarding subscription can be found here https://fizz.ca/en/faq/how-do-i-subscribe-fizz-tv-beta , as well as the compatible devices https://fizz.ca/en/faq/how-connect-device-view-my-tv-content .

    If the issue still persists, please contact us directly https://fizz.ca/en/support

    Thanks for your kind understanding!

    Have a good rest,

    -Ingrid, Community Moderator 

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