How to report?

Fizz_Luis
Fizz_Luis Posts: 39 ✭✭
edited July 12 in Phones

Knowing that Fizz has stole a device from me that I’m currently paying and also has stole money from me and laughing at me every time I contact them… what are my options of how to report this situation?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,049 ✭✭
    edited July 10 Answer ✓

    From their guide

    You are not satisfied with the proposed solutions to resolve your problem?
    Please refer to our complaint procedure

    Read that page you will find the information, in the grey box, or think if there is someone that is able to protect the consumer

    Sorry I cannot put the name otherwise my message will be moderated (for sure)

Answers

  • Fizz_Luis
    Fizz_Luis Posts: 39 ✭✭

    I saw that but how can I trust that a form that goes through them will be reported in a proper way to a third party and I will be compensated fairly for all I have experiencing in the last months? Isn’t there other option protecting consumers?

  • elena code xzi4t
    elena code xzi4t Posts: 9,049 ✭✭
    edited July 10
    https://forum.fizz.ca/en/discussion/comment/6868644#Comment_6868644

    Try to put your province and protecting consumers and bureau in google you will find it, there are law for this

    Sorry I cannot post directly

  • Fizz_Luis
    Fizz_Luis Posts: 39 ✭✭

    thanks. I hope you can get from these scammers what they are taking from me

  • wenhan
    wenhan Posts: 1,310 ✭✭

    you can file official complaints with the CR TC (one word or else it'll be let it post). that will escalate it to Fizz's highest level for resolution.

  • Fizz_Luis
    Fizz_Luis Posts: 39 ✭✭

    I’ll take a look, thanks

  • jvh_NVPF2
    jvh_NVPF2 Posts: 973 ✭✭

    Ideally you would submit a complaint with Fizz first, then if you're unsatisfied you would reach out to the the four letter agency the user above has mentioned.

  • Whizz
    Whizz Posts: 23,492 admin

    Hello Fizz_Luis 

    You have my apologies for the situation encountered , we are constantly trying to update our efficiency as we want to provide to our customers the assistance they need.

    Following my verification, one of our superiors already got in contact with you and if you need more details, reply on that email or contact us directly by accessing this link https://fizz.ca/en/support

    Thanks for your kind understanding and once again sorry for the inconvenience.

    Have a good rest,

    -Ingrid, Community Moderator 


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