MMS receiving not happening

Frequent_flyer

Hello,

I have configured my apn according to the tutorial given by fizz. I still cannot receive any mms messages.

Also, my data only works when I have roaming turned on. I am connected to Fizz EXT - Fizz.

how do I fix these issues?

elena code xzi4t

Hi @Frequent_flyer

You should keep the roaming ON also for the MMS since they are using the data

Can you try ?

Whizz

Hello Frequent_flyer,
We are sorry to hear about the situation encountered with your MMS. 
Please try to turn off the phone, take out the SIM card, reinsert it and turn phone back on.
This will allow it to reauthenticate to network.
Also, make sure that the phone is upgraded with the latest software version in order for the services to work properly. 
In case the issue will persist, try to connect our customer service agents in order for them to be able to assist you. 
 To do that, use this link: https://fizz.ca/en/support 

Your understanding is highly appreciated. 
Have a great day. 
-Lavinia, Community Moderator