MMS receiving not happening

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Frequent_flyer
Frequent_flyer Posts: 2
edited July 10 in My Mobile
Hello,

I have configured my apn according to the tutorial given by fizz. I still cannot receive any mms messages.

Also, my data only works when I have roaming turned on. I am connected to Fizz EXT - Fizz.

how do I fix these issues?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 6,940 ✭✭
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    Hi @Frequent_flyer

    You should keep the roaming ON also for the MMS since they are using the data

    Can you try ?

  • Whizz
    Whizz Posts: 20,693 admin
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    Hello Frequent_flyer,
    We are sorry to hear about the situation encountered with your MMS. 
    Please try to turn off the phone, take out the SIM card, reinsert it and turn phone back on.
    This will allow it to reauthenticate to network.
    Also, make sure that the phone is upgraded with the latest software version in order for the services to work properly. 
    In case the issue will persist, try to connect our customer service agents in order for them to be able to assist you. 
     To do that, use this link: https://fizz.ca/en/support 

    Your understanding is highly appreciated. 
    Have a great day. 
    -Lavinia, Community Moderator 

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