Can't connect iPhone to internet

Zurglat

Hi, brand new to Fizz. Everything works great at home when on network, but away, I have no internet service. Am I missing something?

elena code xzi4t

Hi @Zurglat

Do you have a data plan?

Did you update the carrier setting? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn#4

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello Zurglat  ,

Sorry to hear about the issue.

I verified your account and it appears to be in good standong.

Please check that you have the correct APN settings https://fizz.ca/en/faq/what-are-fizz-network-settings-apn as the user elena code xzi4t  stated and be sure that you test the Sim card in another phone model to check if the issue is related to the Sim card or phone model itself.

If you still have issues, reach our customer service on chat : https://fizz.ca/en/support for further investigations.

Thank you for your understanding.
Have a good one,
-Raul, Community Moderator