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Fio
Fio Posts: 2 ✭✭
edited July 10 in Internet
I received my internet and I couldn’t connect it.
I’m trying for 4 hours and nothing

Answers

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Fio  ,

    I verified your account and I saw that even though you received the modem you didn`t activate the plan on your side - so I did it for you from My settings - Order history - Modem - activate.

    Now, in about 15 ~ minutes your modem should restart and you can follow the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem or in the modem box to install the modem.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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