Fio Posts: 2
edited July 10 in Internet
I received my internet and I couldn’t connect it.
I’m trying for 4 hours and nothing


  • Whizz
    Whizz Posts: 20,693 admin

    Hello Fio  ,

    I verified your account and I saw that even though you received the modem you didn`t activate the plan on your side - so I did it for you from My settings - Order history - Modem - activate.

    Now, in about 15 ~ minutes your modem should restart and you can follow the details found here : or in the modem box to install the modem.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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