I received my modem today but there is no signal

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EvelynC
EvelynC Posts: 2
edited July 10 in Internet
I received my modem today, but despite several repeated attempts, there is no signal. Even from the get-go, the lights on the modem didn't line up. There were no blue blinking lights. Basically the download button kept on blinking and there was never an "upload" and "online" lights. I actually was able to connect to the modem directly to my desktop, but even getting it to Easy Connect, there was still no internet connection. What am I doing wrong?

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  • Whizz
    Whizz Posts: 20,693 admin
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    Hello EvelynC  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and it appears that there`s no signals coming from it.

    In this case, I suggest continuing the conversation that`s on Chat as my colleagues will eventually schedule a technician appointment and have the situation resolved from there as you most likely did everything in your power as shown here also : https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator 

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