Why is my modem not working

ThelmaJ Posts: 3
edited July 10 in Internet
My modem was delivered today. I followed the instructions by hooking up the coaxial cable. Then plugging in the power cord. I waited for the lights to show up on the modem just like the instruction manual, but the download symbol has been blinking non-stop and that (along with the 2.4ghz) symbol are the only lights that I see.

How can this be fixed?


  • elena code xzi4t
    elena code xzi4t Posts: 6,940 ✭✭

    Hi @ThelmaJ

    Have you checked that you don't have another coaxial outlet in your home? Maybe the problem is that you have plugged it into an outlet that is not connected.

    Try turning off the modem, unscrewing the coaxial cable, waiting 5 minutes, screwing the coaxial cable back in, and turning it back on, in another outlet.

    Can you give us the status of the indicator lights?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 20,693 admin

    Hello ThelmaJ, 
    Thank you for your post. 
    After making the necessary verifications into our tools, we noticed that your modem appears to be online and signals are optimal. 
    In case you are still encountering issues, contact the customer service agents, using this link: https://fizz.ca/en/support and they will gladly assist. 
    Have a great day. 
    -Lavinia, Community Moderator 

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