Wrong address

seifoun Posts: 6
edited July 10 in Internet
hello ,
so i recently moved to a new apartment , and i subscribed to fizz home internet , but i typed the wrong apartment address i tried contacting the support but i couldn't and i couldn't even find a phone support number i donno what to do i contacted the courier to correct the address but will the modem work when i receive it since i typed the wrong address?


  • jvh_NVPF2
    jvh_NVPF2 Posts: 352 ✭✭

    Customer support is overloaded so when you get transferred from the chat bot it might take a while: https://fizz.ca/en/support

    If you don't have a technician appointment then it should be fine. It sounds like you are just getting the modem delivered and that you will be performing a self install?

  • Whizz
    Whizz Posts: 20,693 admin

    Hello seifoun  ,

    At this point, my suggestion is to cancel the moving order and place a new moving order at the correct address.
    This can be done from My plans - Cancel my Move ( right under your plan ).

    The plan will be reactivated at your old address in a few minutes and you can place a new moving order at the correct address as shown here : https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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