How to fix weird activation issues with new SIM?

crocodilehead
crocodilehead Posts: 2 ✭✭
edited October 8 in Your Fizz Account
I just got my SIM card in the mail and keep running into issues when trying to get it set up. I have tried transferring my current phone number (account number was correct and I also tried the IMEI way) and it was at first recognizing the number, but now it's saying it cannot be transferred.

So I instead tried creating a new number, but it defaulted to a Quebec 873 area code (I live in Ontario within the subscription zone) when I tried the customized number route. If I tried to get a completely new and randomized one, it told me that no new numbers were available (highly doubt it).

Now, if I try all the way from scratch to activate my SIM, it tells me that the activation code is already assigned to a member. How? I haven't even activated my account or SIM or anything.

Answers

  • jvh_NVPF2
    jvh_NVPF2 Posts: 890 ✭✭
    edited July 9

    There's a lockout period of 30m-2h when you transfer a number or use an activation code, try again in a bit and see if that helps.

    You can try to contact support but they are handling a lot of requests so it make take a few hours for you to get a reply: https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 23,012 admin

    Hello crocodilehead  ,

    I verified your account and it appears you managed to transfer your number as we apologize for any possible inconvenience caused.

    Please restart your phone, enable / disable airplane mode and test the line using these details : https://fizz.ca/en/faq/how-test-my-fizz-line as everything should be working.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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