Very slow internet for 4 hours now.

rifatm

I am facing super slow internet in my home for almost 4 hours now, i have tried whatsapp messaging, imessage and messenger. There is no reply from any chat agents. And the chat option is broken in Fizz website. I got huge lot of backlogs at my work already. Is there any phone number that I can reach to?

Whizz

Hello rifatm  ,

Sorry to hear about the issue.

I verified your modem`s signals and there are no clear issues on our side - you rebooted the modem a bit recently but we don` have a clear signal that is off to confirm why you are having speed issues, so I suggest that you run a network scan on your side using the Fizz WiFi app : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz

To begin troubleshooting, take these steps:
Place yourself near to your modem.
Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

Select More
Select "Fizz support"
►Tap "Tools and support"


Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time).

Reach our customer service : https://fizz.ca/en/support for further investigations.
Regarding the chat bubble, please be sure that you disable any pop-up blockers and try to log from another browser via Incognito mode also.

Thank you for your understanding.
Have a good one,
-Raul, Community Moderator

wenhan

no phone number. the chat on the website is the best bet. just type agent then wait eventually someone will reply. it seems from the forum that a lot of people are complaining this month so they may be swamped.

rifatm

Its not opening up at all, the chat option is is unresponsive.