Credit card expired

manhhieu2001
manhhieu2001 Posts: 2 ✭✭
edited July 9 in My Mobile
Hello,

I am trying to active a new sim, but at payment method stage, fizz told me my credit card has expired while it is not. I tried different credit cards but got the same issue. Can sb help me?

Best Answer

  • wenhan
    wenhan Posts: 1,164 ✭✭
    Answer ✓

    you can probably only contact support. Also, if an activation failed, you need to wait ~30 min before trying again.

Answers

  • Whizz
    Whizz Posts: 23,026 admin

    Hello manhhieu2001,
    We are sorry to hear about the situation encountered with your mobile plan activation.

    After making the necessary verifications into our tools, we noticed that the plan is not activated yet.

    Due to this, please try to open the account from a different browser, even incognito file and try again to access the "Activate my SIM card" section from your Fizz account.

    In this process, make sure that the information provided is correct and that the address from the credit card is an exact match with the one from your bank statement. 
    Here are more details regarding the subject: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information 

    In case the issue will persist, please contact our customer service agents and they will b able to assist you.

    To do that, use this link: https://fizz.ca/en/support 

    Your cooperation is highly appreciated.

    Have a great day. 
    -Lavinia, Community Moderator  

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