Technician did not come - Costumer Support not answering

NicolasMedina

I had an appointment to receive a technician (to install an internet modem) today. I was told they would come between 7:30 am and 5 pm but never arrived. That means that I have stayed at home waiting for almost 10 hours! I need the modem installed urgently because I have already used most of my mobile data. I am trying to chat with costumer support but no one answers. I've been waiting for 30 minutes now.

jvh_NVPF2

Are your details up to date? You most likely have to reschedule now.

There have been a lot of users who have this problem as well where they are moving and the backend system doesn't have their information correct/updated and the technician gets sent to the wrong address and need to reschedule.

Fizz has to send that information to Videotron, who then forwards that information to a technician and this game of broken telephone has a lot of things that has to go right.

Whizz

Hello NicolasMedina  ,

Sorry to hear about the issue.

I verified your account and it appears that the technician activated your plan / modem without contacting you as the modem appears to be online at the moment.

Just restart the modem and check if the service is properly working - follow the details found here also : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

On another note if you are still having issues reach our customer service : https://fizz.ca/en/support for further investigations.

Have a good one,
-Raul, Community Moderator