Technician did not come - Costumer Support not answering
![NicolasMedina](https://us.v-cdn.net/6032561/uploads/defaultavatar/nT4EDJUO22WSF.jpg)
Answers
-
Are your details up to date? You most likely have to reschedule now.
There have been a lot of users who have this problem as well where they are moving and the backend system doesn't have their information correct/updated and the technician gets sent to the wrong address and need to reschedule.
Fizz has to send that information to Videotron, who then forwards that information to a technician and this game of broken telephone has a lot of things that has to go right.
0 -
Hello NicolasMedina ,
Sorry to hear about the issue.
I verified your account and it appears that the technician activated your plan / modem without contacting you as the modem appears to be online at the moment.
Just restart the modem and check if the service is properly working - follow the details found here also : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
On another note if you are still having issues reach our customer service : https://fizz.ca/en/support for further investigations.
Have a good one,
-Raul, Community Moderator0