Internet setup not working-limited options

Fizz_er
Fizz_er Posts: 2 ✭✭
edited July 9 in Internet
Hi. Just moved into a makeshift studio for a short-term stay while transitioning elsewhere.
There are no landline plugs and no cable. There's a coaxial cable I think was used for cable tv at one time but is non-functional now.

Fizz internet setup is not working with the coaxial cable. Any suggestions? Is there hope for internet here? Any other options?

Answers

  • wenhan
    wenhan Posts: 761 ✭✭

    you would need to connect support and get a technician to be sent over. I believe cable internet coaxial cables are not connected for internet use usually. The technician should be able to help you move or install an new cable.

  • Whizz
    Whizz Posts: 21,298 admin

    Hello Fizz_er  ,

    Sorry to hear about the issue.

    In this case, I can only advise you to reach our customer service : https://fizz.ca/en/support so our colleagues can set a service call and have a technician come over to check what`s happening.

    Be sure that you also give them a picture of the modem label, so that they confirm that the correct modem is registered on their side also.

    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.

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