No internet access after technician visit

Denny1
Denny1 Posts: 5 ✭✭
edited July 9 in Internet
I had a modem dropped off by a technician yesterday and the modem will connect to my computer but it says there is no internet. The coax cable was checked by the technician and he verified that it is working so it is not my end. I tried troubleshooting all day yesterday and there is nothing more I can do I need some help. Thank you

Answers

  • Whizz
    Whizz Posts: 21,298 admin

    Hello Denny1,
    We are sorry to hear about the situation encountered with your installation of internet services.

     After making the necessary verifications into your account, we noticed that you were able to discus with the customer service agents and an appointment with a technician was placed for you. 
    The confirmation was sent by email therefore you can verify there for the necessary information.

    In this FAQ you can find more details regarding the subject: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address 

    Your understanding is highly appreciated.

    Have a great day. 
    -Lavinia, Community Moderator 

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