@ and arrow going up missing

luvishww

On my modem, the @ and the arrow that goes up won't show up/light up. Yesterday there was a power outage. Could the power outage be the problem or is it another one?

Whizz

Hello luvishww  ,

Sorry to hear about the issue.

I tried to verify your account but there is no internet plan associated with it.

Most likely you were also affected by the power outage that happened on Hydro Quebec`s side but your service should be back up and running - so just reboot the modem as shown here : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

If you still have issues, contact our customer service : https://fizz.ca/en/support for further investigations.

Have a good one,
Raul, Community Moderator