@ and arrow going up missing

luvishww
luvishww Posts: 2 ✭✭
edited July 9 in Internet
On my modem, the @ and the arrow that goes up won't show up/light up. Yesterday there was a power outage. Could the power outage be the problem or is it another one?

Answers

  • Whizz
    Whizz Posts: 23,047 admin

    Hello luvishww  ,

    Sorry to hear about the issue.

    I tried to verify your account but there is no internet plan associated with it.

    Most likely you were also affected by the power outage that happened on Hydro Quebec`s side but your service should be back up and running - so just reboot the modem as shown here : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If you still have issues, contact our customer service : https://fizz.ca/en/support for further investigations.

    Have a good one,
    Raul, Community Moderator

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