It is 7pm. Fizz internet still down. The power is back

Gwok
Gwok Posts: 2 ✭✭
edited July 9 in Internet
Any one has the same problem?

Best Answer

  • Whizz
    Whizz Posts: 21,298 admin
    Answer ✓

    Hello Gwok  ,
    We are sorry to hear about the situation with your home internet services. 
    After making the necessary verifications in our tools we noticed that right now your modem is online and signals optimal. 
    You were impacted by some maintenances works done in your area however those are finalized now. 
    In case you are encountering issues with your internet,  please verify your coaxial cable to be well screwed and not damaged in any way. 
    Also, you can restart modem. 

    To restart the modem, you can unplug the power cable for minimum 30 seconds.
    After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
    Here you can see exactly the process: https://youtu.be/FUup6jfIvGA  
    You can also contact our customer service agents in case of need, they are available at any hour.
    To do that, you can use this link: https://fizz.ca/en/support
    Your understanding is highly appreciated. 
    Have a great day. 
    -Lavinia, Community Moderator 

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