Poor and non existent service during the power out
I live in south shore and the power was out for 18 hours for thousands of homes. During this period, one would expect Fizz to come handy. The service was pathetic. One could not connect with hydro Quebec or any site to find out what was going on. The phone was working but the other person could not hear I was saying. Texting service was mediocre. What is the use of having a cell service. My neighbor who is on another provider's network told me that he had some issues in the beginning but the service was working well and he was giving info to other neighbours about the power out. What was your experience. My view, fizz should provide significant refunds to its users. This will teach them to have a better back up system.
Best Answer
-
Is it all good now? every carrier has their advantage and disadvantages from price to service to customer service and community, you win in some areas and lose in some, for me personally the price and community and their unique features of giving data and sharing is one of the key reasons why I'm with FIZZ and of course the price. Hope that everything turns out to be okay!
0
Answers
-
Sorry for your experience.
0 -
Sorry to hear about the situation encountered.
0 -
Sorry to hear that...
0 -
Hello @AlanK ,
I am sorry to hear about the situation encountered with your mobile services.
Are you still encountering issues?If yes, I kindly ask you to restart the phone and reinsert the SIM card.
Also, turn the Airplane mode On for a few seconds, then Off.
In case the issue is persisting and you are still having difficulties in accessing the mobile plan, you can contact our customer service agents in order for them to assist you.
To do that, you can access this link:
Your cooperation is highly appreciated.
Have a great day.
-Lavinia, Community Moderator1
