Data usage in the US?

Rockinrye
Rockinrye Posts: 5 ✭✭
edited July 7 in My Mobile
Hi all 👋

Brand new Fizz user here. I live in Ontario normally, but I am currently in the US. I signed up for Fizz while state-side (I already had a VoLTE Fizz SIM card with me).

I purchased a Canada-US plan with 20GB of data. I can make calls, and send/receive texts, and even call abroad (I purchased a country add-on)... but I cannot seem to use data. Is this normal?

I have a screenshot here that seems to indicate I needed to be in Ontario when I signed up? Is there any way around this?
I'll be taking the train home in about a week and would live to access my data during the trip.

Thank you for any help in advance!

P.S.: I'm using a brand new Samsung A54 5G phone, if that makes any difference.

Best Answer

Answers

  • wenhan
    wenhan Posts: 1,178 ✭✭

    phone is fizz lte certified so I would say check if roaming is turned on.

  • jvh_NVPF2
    jvh_NVPF2 Posts: 890 ✭✭

    You can check this guide: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why

    But as other users mentioned, roaming should be turned on.

    Android: Settings → Mobile network → Roaming

  • jvh_NVPF2
    jvh_NVPF2 Posts: 890 ✭✭
    edited July 4

    Are you connecting to 4G or 5G?

    I'm looking at the frequency bands supported by the US and International versions and both support some bands the other doesn't.

    It's possible that your phone isn't able to connect to the bands frequently used in the U.S

    Your phone is listed in the compatible devices guide https://fizz.ca/en/faq/compatible-devices

    but there is no mention of U.S and I think this guide is only relevant to using your phone in Canada.

  • Whizz
    Whizz Posts: 23,050 admin

    Hello Rockinrye  ,

    If you Data is not working, check that you have roaming enabled and that you connect to either AT&T / T-Mobile or Verizon and restart the device each time after changing the network, as your Data should be working

    On another note if you still have issues, check if the APN is set correctly : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn and that you test the Sim card with another mobile device.

    Reach our customer service for further investigations in case the situation persists : https://fizz.ca/en/support


    elena code xzi4t  , I gave you the best answer since yours was the most accurate also.

    Have a good one,
    -Raul, Community Moderator

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