Cannot choose my plan.

ian_Z

I ordered a sim card, paid $5 for it and got it today.
When I am trying to activate my sim card, the web page of activation keeps looping me back to start, rolls back to entering my address, again and again.
Second time I tried to activate the sim card, web page tells me that the card has already been assigned to another member, I can only assume the first time I tried to activate it was success.
So I went to my dashboard, click "My plans" on the left side, tried to create my plan from there and continue.
However, the "Create my plan" button does not work at all.
After click, nothing happens, no redirecting, no new page open, no respond, like dead nothing.
Now here are the question:
Does this mean that the sim card I got was activated by some one else already?
Do I need a new sim card?
If so, may I have my money back?
If not, what should I do now to re-activate it?
Or, if not, the card has been activated by myself, where can I find the right path to continue?
Somebody please help me here, starting to get frustrated with such hassle.
Thank you very much.

elena code xzi4t

Hi

can you try to use the browser in private mode

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello ian_Z  ,

Sorry to hear about the issue.

I verified your account and it appears that the situation has been resolved and your number has been fully activated.

Usually if the process stops in the middle of activating a plan, the code is locked for 30 minutes, that`s why you received the message in question as shown here at point 7: https://fizz.ca/en/faq/activate

In the meantime, I invite you to restart your phone, enable / disable airplane mode and test the line to check if everything is working accordingly.

Thank you for your understanding.
Have a good one,
-Raul, Community Moderator