Upgraded our internet on the 2nd and now we have no internet.

Rjfire

We just upgraded our internet and yesterday morning the internet died and the modem had a red ring light. We tried to contact support but it was no help and we cannot open that chat anymore for some reason. We need a technician now. We already missed one whole day of work because of this issue.


Chat said they put in a ticket and they’d email us with the date and time a technician would come but nothing actually happened. There is no ticket and we never got any email or info….

elena code xzi4t

Hi @Rjfire

Can you try to unplug the power cable, wait 2 minutes and plug it back

You can always open a ticket from your account → My preferences → contact form

Mark123_2024

You should try again to contact the support team.

Whizz

Hello Rjfire  ,

Sorry to hear about the issue.

I verified your account and saw that a service call was placed for the for the 5th of July between 7:30 AM and 20:30 PM to address the issue.

A confirmation e-mail should be sent to your also and here you can find details on how to prepare for the visit : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Thank you for your understanding.
Have a good one,
-Raul, Community Moderator