Internet fizz modem won't finish initalizing

Pandsca
Pandsca Posts: 2 ✭✭
edited July 4 in Internet
This modem is never finishing the searches for download and upload frequencies and I'm in a chat with support. They haven't responded in about an hour in the chat

Best Answer

  • Daniel P. 6000
    Daniel P. 6000 Posts: 145 ✭✭
    Answer ✓

    meanwhile you could review the cable line if there is old splitters or tap that could be removed.

    Also look out for kinks in the cable, it could need replacement if damaged.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,436 ✭✭

    Hi @Pandsca

    It seems that they have a problem with the new activation you are the 3rd person this afetrnoon

  • kaitokun
    kaitokun Posts: 1,273 ✭✭

    It seems like their support if kinda slow today. Not much you can but try again .... maybe later?

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Pandsca,
    I am really sorry for the situation and for the waiting time, it is a bit busy these days.
    I have verified your account and I was able to see that you have reached us and we managed to help you there.
    An appointment has been set for you and you will have all the details needed on your email address.
    We appreciate your understand and cooperation.
    Have a wonderful day.
    -Mihai, Community Moderator 

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