No response from fizz support

Keerthana
Keerthana Posts: 2 ✭✭
edited July 4 in Your Fizz Account
I was trying to activate my SIM card and the payment failed for some reason, as I couldn’t see any retry payment option. I’m trying to redo the whole process and now it does take my activation code as it says it’s already been assigned. Now I can’t activate my SIM card and there is no response from the support, can someone help on this

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,076 ✭✭
    edited July 3

    Hi @Keerthana

    Probably too many member asking for the support sorry

    The SIM will be locked for 30 mins, double-check the address of your credit card, this must be the same register with the institution

  • wenhan
    wenhan Posts: 1,314 ✭✭

    if the payment didnt go through then the activation likely hasnt been completed. Try again in 30 min or so and see if you can reactivate with the sim card

  • Whizz
    Whizz Posts: 23,501 admin

    Hello Keerthana  ,

    Sorry to hear about the issue.

    From what I see on your Fizz account you managed to activate your plan successfully as we apologize for the inconvenience.

    Be sure to reboot your phone, enable / disable airplane mode and test the line using the details found here : https://fizz.ca/en/support

    Regarding the code, it`s correct as other users have stated, if you use it once but don`t complete the process and try again- it`s going to be locked, but waiting 30 minutes will allow the system to unlock the code automatically.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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