No response from fizz support

Keerthana

I was trying to activate my SIM card and the payment failed for some reason, as I couldn’t see any retry payment option. I’m trying to redo the whole process and now it does take my activation code as it says it’s already been assigned. Now I can’t activate my SIM card and there is no response from the support, can someone help on this

elena code xzi4t

Hi @Keerthana

Probably too many member asking for the support sorry

The SIM will be locked for 30 mins, double-check the address of your credit card, this must be the same register with the institution

wenhan

if the payment didnt go through then the activation likely hasnt been completed. Try again in 30 min or so and see if you can reactivate with the sim card

Whizz

Hello Keerthana  ,

Sorry to hear about the issue.

From what I see on your Fizz account you managed to activate your plan successfully as we apologize for the inconvenience.

Be sure to reboot your phone, enable / disable airplane mode and test the line using the details found here : https://fizz.ca/en/support

Regarding the code, it`s correct as other users have stated, if you use it once but don`t complete the process and try again- it`s going to be locked, but waiting 30 minutes will allow the system to unlock the code automatically.

Thank you for your understanding.
Have a good one,
-Raul, Community Moderator