Technical problem while transferring from another provider to Fizz cell phone

jmorin
jmorin Posts: 2 ✭✭
edited October 1 in Your Fizz Account

During the activation of my new SIM card I received a notice of a technical issue. 8 hours and still waiting for an update. I the meantime I am without a cell phone.
How can I contact someone for an update.
Thank you

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,074 ✭✭
    edited July 3

    Hi @jmorin

    Did you contact the support?

    To contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • wenhan
    wenhan Posts: 1,314 ✭✭

    you shouldn't be without a cell phone plan. your old fido plan should not be cancelled unless the transfer goes through. when you log into your fizz account at the top notification it should show if they have an issue and you can see what it says to do.

  • Whizz
    Whizz Posts: 23,499 admin

    Hello jmorin  ,

    Sorry to hear about the issue!

    I verified your account and it appears that there was a delay in the transfer process, which took a bit longer than initially expected.

    But after verifying the account I saw that the transfer has been completed and the service should be up and running.

    Please reboot your phone, enable / disable airplane mode and test the line using these details : https://fizz.ca/en/faq/how-test-my-fizz-line

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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