Trying to contact an agent and none of the links to chat work.

SGa
SGa Posts: 2 ✭✭
edited July 4 in Welcome and join
Hello,

I would like to chat or talk with an agent and the links do nothing. Would it be possible to give me an alternative way to contact an agent ?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,401 ✭✭

    Hi @SGa

    Can you try with this https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    You can always open a ticket from your account, my settings → Contact forms

    If you have facebook http://m.me/178671719589944?ref= but you will need to wait sometime to get the answer

  • Step_WYQMY
    Step_WYQMY Posts: 1,702 ✭✭

    Should try to direct message to @Whizz

  • Whizz
    Whizz Posts: 23,012 admin

    Hello SGa  ,

    Sorry to hear about the issue.

    I verified your account it appears to be in good standing.

    If you have issues opening the chat , either try what the user elena code xzi4t  said , which I already saw you tried to do by opening a complaint from your account or and make sure that you have disabled any pop-up blockers.

    On another note, you can also message us in private as Step_WYQMY  also stated.

    Before you do that though, try to check if you can contact us from other browsers especially via Incognito mode.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.

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